modme terms of service

We’ve tried to ensure that our terms of service are in plain English and easy to read. If anything is unclear, please let us know using the information in the Contact Us section below or using this website’s contact form.

Your order will usually be dispatched within 24 hours of receipt of payment for orders received Monday to Friday (excepting public holidays) or on the first working day following orders made outside those times. All orders are dispatched using the Spanish Correos certificated delivery service.

You can see the current delivery costs at

Tracking Your Order

Defective Goods
In the case of your purchase being defective on receipt, please contact us as soon as possible and no later than 7 days after receipt atĀ Please include your order details and describe the problem with the product/s received. If you are able to attach photos of the product/s to your email, this maybe helpful. We will seek to replace defective products as quickly as possible. Alternatively, we may, at our discretion, offer a full or partial refund.

We may require the return of defective goods before processing a refund and we will refund the cost of postage in this case, provided proof of delivery is received by us.

We do not offer the right to return goods to customers outside of the EU, based on the billing address used at the time of purchase.

Customers within the EU have a right to return a purchase within 14 days of receipt of the product/s. We will not accept the return of used products and returned products must be in the same saleable condition as when originally dispatched by us.

Purchase of Products
After you make a purchase through our website, we will send an email to you detailing your order. We reserve the right to refuse an order until an order is dispatched. In such an event, a refundĀ  of any monies received will be made through PayPal at the time that the order is refused.

Possible reasons for an order being refused include, but are not limited to:

  • The product ordered is no longer available in stock
  • Your payment fails to complete
  • There were errors in our product description, including price
  • We suspect fraudulent or illegal activity

We reserve the right to refuse an order at any time.

Purchases made by residents of the EU are subject to Spanish IVA (VAT) charged at the prevailing rate at the time of purchase. Prices displayed in Euros (EUR) and British Pounds (GBP) are inclusive of IVA.

The currency used to display prices on the website may be based upon the IP address you use to access the website or your country of residence as identified by your supplied billing address. We reserve the right to alter the country of residence stored on our system based on information supplied to us by PayPal.

The price of products displayed on the website may be subject to change at any time without any notification.

A Cookie is a small data file that is downloaded through your web browser. The website makes use of Cookies to offer some of its services and by using the website, you indicate acceptance of these Cookies. If you refuse Cookies, you will be unable to make full use of the website’s functionality.

Your Personal Data
We collect personal information to allow us to fulfill our service to you and process your orders. This includes your name, email address and postal addresses. We will not share your personal data with any third parties, other than for the purpose of processing payments and deliveries, without first gaining your express consent.

Contact Us
You can send messages electronically to us using the form on the website at

Alternatively you can send an email to the following email addresses.

You can contact us by post using the following postal address.

C/Marchena, 35
Villagarcia de la Torre
Extremadura (Badajoz)

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